Privacy Policy

Last updated: 01st August 2025

This Privacy Policy (“Policy”) sets forth how Inwesol Global Private Limited (“Inwesol,” “we,” “our,” or “us”), a company incorporated under the Companies Act, 2013, having its registered office at Hyderabad, Telangana, India, collects, uses, discloses, transfers, stores, and protects personal information obtained from individuals (“Users” or “you”) who access or use our website [https://inwesol.com], applications, AI tools (such as CoCo or any other offerings ), and associated digital and offline services (“Services”).

Inwesol is committed to safeguarding personal data and upholding transparency and accountability in compliance with applicable Indian data protection laws, including:

  • The Information Technology Act, 2000
  • The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Digital Personal Data Protection Act, 2023 (“DPDP Act”)

At Inwesol, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. CATEGORIES OF INFORMATION WE COLLECT

We collect the following types of personal and sensitive personal data:

A. Information Provided Directly by You:

  • Full name, email address, phone number
  • Date of birth, age, gender
  • Educational background, career interests, goals
  • Session booking details, feedback, and user-generated content
  • Payment-related information (processed via compliant third-party payment gateways)

B. Automatically Collected Data:

  • IP address, browser type, access time, device type, and identifiers
  • Navigation patterns, usage statistics, and analytics logs
  • Cookies, pixel tags, and session tokens

C. Information from Third-Party Sources:

  • Data received from partner institutions, coaches, and vendors under proper consent
  • Publicly available information or social media (with your permission)

2. LEGAL BASIS FOR PROCESSING

We collect and process your data on the following legal grounds:

  • Consent obtained under Section 6 of the DPDP Act
  • Performance of contractual obligations with you (e.g., coaching services)
  • Compliance with legal obligations (e.g., tax and financial regulations)
  • Legitimate interests in improving our platform and user engagement

3. PURPOSES OF DATA COLLECTION

Your personal data is used for the following purposes:

  • Provision of Services including career assessments, AI chatbot interactions, coaching sessions, usage of behavioural tools, and community
  • Account creation, maintenance, and user support
  • Processing of transactions and invoicing
  • Communication regarding Services, updates, feedback, and promotions (with opt-out options)
  • Platform performance optimization, debugging, and analysis
  • Ensuring safety, preventing fraud, and enforcing Terms of Service
  • Compliance with statutory obligations and legal requests

4. DATA SHARING AND THIRD-PARTY DISCLOSURE

We do not sell your personal data. We may share your data with:

  • Coaches and service facilitators for session delivery on a need-to-know basis
  • Technology providers (e.g., cloud storage, communication tools, analytics) under strict confidentiality agreements
  • Government or regulatory authorities, if mandated by applicable laws or legal proceedings
  • Professional advisers, auditors, legal counsel, and tax consultants for compliance

All data transfers are governed by data processing agreements, ensuring confidentiality and lawful processing.

5. DATA SECURITY

We follow industry-standard security protocols:

  • Encryption of sensitive data
  • Role-based access controls
  • Regular audits and vulnerability checks

Despite best efforts, no system is 100% secure. In case of data breaches, we will inform users and regulatory authorities as required by Indian law.

6. COOKIES, TRACKERS AND ANALYTICS

We use first-party and third-party cookies to:

  • Enable essential functionalities (e.g., logins, form fills)
  • Enhance usability and personalization
  • Analyze user behavior, traffic, and engagement trends

7. CHILDREN'S PRIVACY

Inwesol is committed to protecting minors:

  • Users below 18 must obtain verified parental/guardian consent
  • We do not knowingly collect data from children below 13 years of age
  • Guardians may contact us to review, correct, or request deletion of such data

8. INTERNATIONAL DATA TRANSFERS

We do not transfer personal data outside India unless necessary for service delivery and with appropriate safeguards (e.g., contractual clauses).

9. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. You are advised to review their respective policies before providing any information.

10. UPDATES TO THIS POLICY

This Privacy Policy may be revised from time to time to reflect changes in legal or operational requirements. Significant updates will be notified via Email (if available) or Notices on our website homepage or login dashboard. Your continued use of our Services post such notification constitutes acceptance of the revised policy.

11. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

In compliance with Rule 5(9) of the SPDI Rules and Section 13 of the DPDP Act:
Grievance Officer: Goutham Toondla
Email: contact@inwewsol.com

For queries, complaints, or requests regarding personal data or this Policy, you may contact the above. We endeavor to respond to grievances within 15-20 working days.

GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of India. Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

This Privacy Policy is issued pursuant to prevailing Indian laws and shall be deemed to have been read, understood, and accepted by all users accessing Inwesol's services.